Terms Of Service
Effective Date: February 23, 2026
These Terms of Service (“Terms”) govern your access to and use of services provided by Demetra Diagnostics (“Demetra,” “we,” “our,” or “us”), including our website, lab testing services, educational resources, digital platforms, and related offerings (collectively, the “Services”).
By accessing our website, purchasing lab testing, or using our Services, you agree to these Terms.
Description of Services
Demetra Diagnostics provides advanced laboratory testing, educational resources, and personalized health insight designed to support informed decision making and wellness optimization. Services may include at home lab kits, lab interpretation support, educational materials, and related wellness resources.
Our Services are intended for informational and educational purposes and are not a substitute for medical diagnosis, treatment, or advice from your healthcare provider.
Acceptance of Terms
By using our Services, you acknowledge that you have read, understood, and agree to these Terms. We reserve the right to update these Terms at any time. Continued use of the Services constitutes acceptance of any updates.
Health Disclaimer
Demetra Diagnostics does not provide medical diagnosis or treatment. Any information, lab interpretation, or recommendations provided through our Services are educational in nature.
You should always consult your physician or qualified healthcare provider regarding medical concerns, treatment decisions, or supplement use.
You assume full responsibility for any health decisions made based on the information provided.
Eligibility
You must be at least 18 years old to use our Services. By purchasing or accessing our Services, you confirm that you meet this requirement.
Payments, Purchases, and Billing
All purchases must be paid in full unless otherwise stated. Some Services may involve recurring billing, in which case you authorize Demetra Diagnostics to charge your selected payment method according to the agreed billing schedule.
You are responsible for maintaining accurate payment information.
Refund Policy
Due to the personalized nature of lab testing and digital resources, all sales are final unless otherwise stated. Once lab kits have shipped or digital materials have accessed, refunds typically cannot be provided.
Lab Testing Responsibilities
You are responsible for providing accurate health information, following kit instructions carefully, consulting a healthcare professional regarding results, and understanding that results may vary based on individual factors.
Demetra Diagnostics cannot guarantee specific health outcomes.
Intellectual Property
All content provided by Demetra Diagnostics, including educational materials, reports, branding, graphics, and written content, is protected by intellectual property laws.
You may not copy, distribute, reproduce, or use our materials for commercial purposes without written permission.
Limitation of Liability
To the fullest extent permitted by law, Demetra Diagnostics shall not be liable for health outcomes or personal decisions made from information provided, delays in lab processing beyond our control, or indirect or consequential damages.
Use of the Services is at your own discretion and risk.
Third Party Services
Some Services may involve third party labs, shipping providers, or technology platforms. We are not responsible for their independent policies, delays, or performance.
Privacy
Your privacy is important to us. Please review our Privacy Policy for information on how your data is collected, used, and protected.
Governing Law
These Terms are governed by the laws of the State of California. Any disputes shall be resolved in California unless otherwise required by law.
Contact
For questions regarding these Terms, please contact:
Demetra Diagnostics
[Insert Email]
www.demetradiagnostics.com
Privacy Policy
Effective Date: February 23, 2026
Demetra Diagnostics (“Demetra,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our services, or interact with us.
By using our website or services, you agree to the practices described below.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Mailing address
- Phone number
- Payment information
- Health related information necessary for lab testing
- Account login information
- Communications you send to us
We may also automatically collect certain information when you visit our website, including IP address, browser type, device information, and website usage data.
Health Information
Because Demetra Diagnostics provides lab based services, we may collect health related information necessary to process your testing and provide educational interpretation.
We handle this information with care and only share it with trusted third parties such as licensed laboratories when required to deliver services.
Demetra Diagnostics does not provide medical treatment or diagnosis.
How We Use Your Information
We use your information to:
- Process orders and payments
- Ship lab kits
- Communicate about services
- Provide educational results interpretation
- Improve our website and services
- Send marketing communications if you opt in
- Comply with legal obligations
We do not sell your personal information.
Sharing of Information
We may share your information with:
- Licensed laboratory partners
- Payment processors
- Shipping providers
- Technology service providers
- Legal or regulatory authorities if required by law
All third party providers are required to maintain appropriate security measures.
Cookies and Tracking
Our website may use cookies and similar technologies to improve user experience and analyze website traffic. You may disable cookies in your browser settings if desired.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to provide services, comply with legal requirements, and support legitimate business purposes.
Your Rights
Depending on your location, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Opt out of marketing communications
California residents may have additional rights under the California Consumer Privacy Act.
To exercise any rights, please contact us at [Insert Email].
Third Party Links
Our website may contain links to third party websites. We are not responsible for the privacy practices of those sites.
Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact
If you have questions about this Privacy Policy, please contact:
Demetra Diagnostics
[Insert Email Address]
www.demetradiagnostics.com